Our customer support contact is hello@taliasboyfriend.com. Please allow 48 hours for us to reply. There are no set hours for our customer service but we check in 7 days a week.
Some orders may arrive in more than one package. Our embroidered, handmade, and select specialty items are made and shipped directly by us, while other pieces may be fulfilled separately. If your order includes items from both, they will ship in separate packages and may arrive at different times.
You’ll receive tracking information for each shipment as it goes out, so don’t worry if your full order doesn’t arrive all at once.
If you need to change your shipping address, please contact us as soon as possible. We may be able to update your address as long as your order has not entered production or shipped. Once an order is in production or has been shipped, we’re unable to make changes.
Please double-check your shipping information before placing your order, as address changes are not guaranteed.
If your tracking shows your package as delivered but you can’t locate it, please check around your property, with household members or neighbors, and contact the shipping carrier directly for additional delivery details.
If you’re still unable to locate your package, please contact us and we’ll help you determine the next steps. Please note that we are not responsible for packages that have been confirmed as delivered by the carrier.
Yes! We ship internationally to most countries and regions. Shipping availability, rates, and estimated delivery times are calculated at checkout based on your location and order.
International delivery times may vary, and shipping estimates do not include production time. Once your order ships, you’ll receive tracking information so you can follow your package.
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Every item is made after you place your order. Instead of keeping large amounts of inventory, we print and produce each garment on demand. This helps reduce waste and maintain retail prices.
Our made-to-order apparel typically requires 3–7 business days for production before shipping. Once your order has been completed, shipping times will vary depending on your location and the shipping method selected at checkout. You'll receive a tracking number by email as soon as your order ships.
Because every item is custom-made, orders can only be changed or canceled shortly after they are placed and before production begins. Once production has started, we are unable to make changes, cancel the order, or offer exchanges for incorrect sizes or change-of-mind purchases. Please review your order carefully before completing checkout.
If there is an issue with your order due to a manufacturing defect or fulfillment error, we'll gladly work with you to make it right!
Since each item is made specifically for your order, we cannot accept returns or offer refunds for changes of mind, incorrect size selection, or buyer's remorse.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with clear photos of the issue. After reviewing your claim, we'll arrange a replacement or refund when appropriate.
To keep your apparel looking its best:
Following these care instructions provided on each items product page will help preserve the print quality and extend the life of your garment.
In-House embroidery could not be more literal. We will embroider the item custom upon in our own house with our own machine just for you.
Allow up to 48 hours for the embroidery process and 3-5 business days for standard shipping. Shipping times will vary depending on your location and the shipping method selected at checkout.
Because every item is custom-made, orders can only be changed or canceled shortly after they are placed and before production begins. Once production has started, we are unable to make changes, cancel the order, or offer exchanges for incorrect sizes or change-of-mind purchases.
If there is an issue with your order due to a manufacturing defect or delivery error, we'll gladly work with you to make it right!
Please keep in mind that since each item is made specifically for your order, we cannot accept returns or offer refunds for changes of mind, incorrect size selection.
If there is an issue with your order due to a manufacturing defect or delivery error, we'll gladly work with you to make it right. Please email hello@taliasboyfriendpa.com
We do our best to match the product photos as closely as possible. Each embroidered item is made individually, so slight variations in thread placement, color, and fabric texture are normal. Please note that colors may also appear slightly different depending on your screen settings.
To keep your embroidered item looking its best:
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